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How to get support on Chatdaddy

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Step 1:

Locate the "?" icon in the top right corner and click.

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☎️How to Contact Sales

Step 1:

Click on the “Help” (❔) icon on the top right part of your ChatDaddy page. Then select “Contact Sales”.

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Step 2:

It will automatically redirect you to a new tab in Inbox and contact sales by just typing your message.

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Congratulations 🎉🎉

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💁🏻‍♂️How to Check ChatDaddy Help Center

Step 1:

Click on the top right corner of your ChatDaddy page, then click on “Help Doc”.

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Step 2:

You will be redirected to ChatDaddy Help Center.

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Congratulations 🎉🎉

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🐛Guide to submitting a bug ticket

Step 1:

On the top right corner of your ChatDaddy page, click on the “Help” icon, then click on “Report Issue”.

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Step 2:

Next, you will be directly in here and fill in the “Bug Ticket submission Form”.

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To report a system bug, kindly submit a bug ticket through ChatDaddy. Using the correct format will help our tech team investigate and resolve the issue more efficiently.

  1. Title of Ticket
  • The title should be a summary of the issue
  • The title should be less than 20 words
  1. Phone Number With Country Code
  • Please ensure that the provided phone number is valid and contactable. We cannot take responsibility for issues arising from an invalid phone number.
  • Please use this format (with + symbol and without spaces): [+][country code][phone number]
  • Example of a Hong Kong phone number: +852XXXXYYYY ; Example of a Malaysia phone number: +601XXXXXXXX ; Example of a Singapore phone number: +65XXXXYYYY
  1. Chat URL or Chat Link
  • Please attach any chat link if the issue happened in a particular chat from the inbox.
  1. Description of Ticket
  • When: The date and time of this issue happened.
  • What: To be more specific, what is the error about?
  • How: How did this error happen?
  • Details of Information: Please provide if there is a specific name of the settings; (At least 1) sender’s and recipient’s phone number that can show the error happened.
  • Example: On 26/7/2023, there is no trigger for this keyword [xxx]. My customer messaged me but did not receive any message back. I have setup a keyword [xxx], it is supposed to be triggered but it didn’t. This issue happened in one of the conversation, where the sender phone number is [xxx] and the recipient phone number is [xxx].
  1. Team ID
  • This will be filled automatically if you submit ticket through ChatDaddy.
  • You can also find this information in Settings > Team > Under Team Info
  1. Error Message
  • Please provide the error message if there is any.
  • Leave as N/A if unavailable.
  1. Module
  • Please select the correct module where the issues happened.
  1. Sub Categories
  • Please select the correct Sub Categories where the issues happened.
  • If the option is not available, select Other to specify.
  1. Image
  • Please provide screenshots in full and clear resolution.
  • The screenshots must be relevant with or can present the issues.
  1. Video recording
  • Please use loom.com to record the issue if it can be regenerated (typically issue will be resolved in a shorter timeframe).
  • Please submit an image if there is no recordings available.
  1. Submit
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🆕How to submit a Feature Request ticket

Step 1:

On the top right part of your ChatDaddy page, click on the “Help” button and select Feature Request.

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Step 2:

Fill in the feature request form.

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  1. Feature title
  2. Phone number with country code
  3. Team ID
  4. Module
  5. Feature description
  6. Video recording
  7. Submit your Feature Request.
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Congratulations!🥳

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🤝🏻How to Book a Meeting with Sales

Use Case: Book a 1 on 1 coaching by using ChatDaddy.

Step 1: Click on the “Help” (❔) icon on the top right part of your ChatDaddy page. Then select “1 on 1 Coaching”.

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Step 2:

Fill in all the needed information. Your Name, Country Code, WhatsApp Number. Email Address, Company Name, Website, and Business Goals. Then click “Book Now” in the bottom part.

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Congratulations 🎉🎉🎉

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