Locate the "?" icon in the top right corner and click.
☎️How to Contact Sales
Click on the “Help” (❔) icon on the top right part of your ChatDaddy page. Then select “Contact Sales”.
It will automatically redirect you to a new tab in Inbox and contact sales by just typing your message.
💁🏻♂️How to Check ChatDaddy Help Center
Click on the top right corner of your ChatDaddy page, then click on “Help Doc”.
You will be redirected to ChatDaddy Help Center.
🐛Guide to submitting a bug ticket
On the top right corner of your ChatDaddy page, click on the “Help” icon, then click on “Report Issue”.
Next, you will be directly in here and fill in the “Bug Ticket submission Form”.
To report a system bug, kindly submit a bug ticket through ChatDaddy. Using the correct format will help our tech team investigate and resolve the issue more efficiently.
- Title of Ticket
- The title should be a summary of the issue
- The title should be less than 20 words
- Phone Number With Country Code
- Please ensure that the provided phone number is valid and contactable. We cannot take responsibility for issues arising from an invalid phone number.
- Please use this format (with + symbol and without spaces): [+][country code][phone number]
- Example of a Hong Kong phone number: +852XXXXYYYY ; Example of a Malaysia phone number: +601XXXXXXXX ; Example of a Singapore phone number: +65XXXXYYYY
- Chat URL or Chat Link
- Please attach any chat link if the issue happened in a particular chat from the inbox.
- Description of Ticket
- When: The date and time of this issue happened.
- What: To be more specific, what is the error about?
- How: How did this error happen?
- Details of Information: Please provide if there is a specific name of the settings; (At least 1) sender’s and recipient’s phone number that can show the error happened.
- Example: On 26/7/2023, there is no trigger for this keyword [xxx]. My customer messaged me but did not receive any message back. I have setup a keyword [xxx], it is supposed to be triggered but it didn’t. This issue happened in one of the conversation, where the sender phone number is [xxx] and the recipient phone number is [xxx].
- Team ID
- This will be filled automatically if you submit ticket through ChatDaddy.
- You can also find this information in Settings > Team > Under Team Info
- Error Message
- Please provide the error message if there is any.
- Leave as N/A if unavailable.
- Please select the correct module where the issues happened.
- Sub Categories
- Please select the correct Sub Categories where the issues happened.
- If the option is not available, select Other to specify.
- Please provide screenshots in full and clear resolution.
- The screenshots must be relevant with or can present the issues.
- Video recording
- Please use loom.com to record the issue if it can be regenerated (typically issue will be resolved in a shorter timeframe).
- Please submit an image if there is no recordings available.
🆕How to submit a Feature Request ticket
On the top right part of your ChatDaddy page, click on the “Help” button and select Feature Request.
Fill in the feature request form.
- Feature title
- Phone number with country code
- Team ID
- Feature description
- Video recording
- Submit your Feature Request.
🤝🏻How to Book a Meeting with Sales
Use Case: Book a 1 on 1 coaching by using ChatDaddy.
Step 1: Click on the “Help” (❔) icon on the top right part of your ChatDaddy page. Then select “1 on 1 Coaching”.
Fill in all the needed information. Your Name, Country Code, WhatsApp Number. Email Address, Company Name, Website, and Business Goals. Then click “Book Now” in the bottom part.