How to Manage Orders from Inbox

Step 1:

Open Chatdaddy’s page, Go to [Inbox] and click “Inbox”.

Step 2:

Click on a customer's chat window and select a specific chat.

Step 3:

To access the contact information, click on the dropdown panel and select "contact info.”

Step 4:

Click on “Orders” to expand. A drop-down menu will automatically appear and you can filter the [Payment Status] and [Order Status]

Step 5:

You can monitor the “Payment Status” by selecting Unpaid, Paid, Refund, Pending, Authorized and Cancelled.

Step 6:

You can monitor the “Order Status” by selecting Pending, Cancelled, Confirmed and Completed.

Additionally, you can view the order status, number and details under this section. Note: You can also view this information from Shop > Notifications