How to Manage Orders from Inbox
Open Chatdaddy’s page, Go to [Inbox] and click “Inbox”.
Click on a customer's chat window and select a specific chat.
To access the contact information, click on the dropdown panel and select "contact info.”
Click on “Orders” to expand. A drop-down menu will automatically appear and you can filter the [Payment Status] and [Order Status]
You can monitor the “Payment Status” by selecting Unpaid, Paid, Refund, Pending, Authorized and Cancelled.
You can monitor the “Order Status” by selecting Pending, Cancelled, Confirmed and Completed.
Additionally, you can view the order status, number and details under this section. Note: You can also view this information from Shop > Notifications