Guide to submit bug ticket
Step 1:
On the top right corner of your ChatDaddy page, click on the “Help” icon, then click on “Report Issue”.
Step 2:
Next, you will be directly in here and fill in the “Bug Ticket submission Form”.
To report a system bug, kindly submit a bug ticket through ChatDaddy. Using the correct format will help our tech team investigate and resolve the issue more efficiently.
- Title of Ticket
- The title should be a summary of the issue
- The title should be less than 20 words
- Phone Number With Country Code
- Please ensure that the provided phone number is valid and contactable. We cannot take responsibility for issues arising from an invalid phone number.
- Please use this format (with + symbol and without spaces): [+][country code][phone number]
- Example of a Hong Kong phone number: +852XXXXYYYY ; Example of a Malaysia phone number: +601XXXXXXXX ; Example of a Singapore phone number: +65XXXXYYYY
- Chat URL or Chat Link
- Please attach any chat link if the issue happened in a particular chat from the inbox.
- Description of Ticket
- When: The date and time of this issue happened.
- What: To be more specific, what is the error about?
- How: How did this error happen?
- Details of Information: Please provide if there is a specific name of the settings; (At least 1) sender’s and recipient’s phone number that can show the error happened.
- Example: On 26/7/2023, there is no trigger for this keyword [xxx]. My customer messaged me but did not receive any message back. I have setup a keyword [xxx], it is supposed to be triggered but it didn’t. This issue happened in one of the conversation, where the sender phone number is [xxx] and the recipient phone number is [xxx].
- Team ID
- This will be filled automatically if you submit ticket through ChatDaddy.
- You can also find this information in Settings > Team > Under Team Info
- Error Message
- Please provide the error message if there is any.
- Leave as N/A if unavailable.
- Module
- Please select the correct module where the issues happened.
- Sub Categories
- Please select the correct Sub Categories where the issues happened.
- If the option is not available, select Other to specify.
- Image
- Please provide screenshots in full and clear resolution.
- The screenshots must be relevant with or can present the issues.
- Video recording
- Please use loom.com to record the issue if it can be regenerated (typically issue will be resolved in a shorter timeframe).
- Please submit an image if there is no recordings available.
- Submit