How to use user input function

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Use case: To prompt customer replies, and store those responses as inputs accessible at any message flow node.

Step 1

On ChatDaddy’s page, click on the arrow icon beside in “Automation”, and then select “Message Flows”.

Step 2

Click into the starting step, draft a message and click “+ User Input”

Step 3

Select Custom Fields to save customer’s response, then select the Reply Type.

Note: When you select an existing or create a new custom field, it will be added to all contacts.

Select New Message or Existing Message base on your preference. Then click “Save”.

Step 4

Click into the subsequent message (ie. Message #2) and start to draft. You can include the custom field in your message by adding a {{ }} by its side.

For example:

In Step 3, we have selected “email” as the custom field to store customer response.

In Step 4, we draft “Your email is: {{email}}” in the subsequent message.

Wait for the message to be autosaved and proceed to send this message flow to a customer.

Once customer responded, the response will be stored in the custom field name “email”.

Then it will trigger Message #2 that replies with the customer’s response, ie. “Your email is: customer’s response”.

The response will be stored in the specific custom field under contact info column.