📮More FAQs
- 📮More FAQs
- Frequently Asked Questions❔
- Broadcast 📻
- WhatsApp 📱
- Team Inbox 📥
- Audience 👥
- Keyword Reply ⌨️
- Notifications 🔔
Frequently Asked Questions❔
🔥The most important 6️⃣ basic tutorials for beginners🔥 1.Start using ChatDaddy ︱(3mins) https://bit.ly/3dbY5FC 2. Inbox Page Introduction-Invite team members, gives the team access to your account（1mins) https://bit.ly/3saUTy0 3. How to use Inbox | Template message, tag classification(2mins) https://bit.ly/2QcfYLf 4. Keyword Automation | Save time through keyword reply(2mins) https://bit.ly/3sbYk7M 5. Broadcast | Increase business volume through Broadcast(3mins) https://bit.ly/328gqgk 6. Audience︱WhatsApp CRM to manage your contacts(2mins) https://bit.ly/3daQbfB ⁉️What to do if you encounter a problem🔥⁉️ Help & support︱Help Center https://bit.ly/3a4EULX
There is no extra charge for replacing a new phone number. All you need to do is scan into ChatDaddy with your new number, and add your updated number to your ChatDaddy account.
Yes, after the connection is disconnected, after you rescan and log in, you can read back the previous information of you and your customers 👍 The information will be automatically synchronized after you are online The following connection related problem solutions are for your reference： Connection Issues Bundles https://www.notion.so/chatdaddy/Connection-Issues-Bundles-b70f8eae4821461fa9cc5f3dc9dc71ad
How to invite a team member https://www.notion.so/chatdaddy/How-to-invite-a-team-member-7b9681bfd7d346ad97280c4963542d61
About unblocking WhatsApp
- You can first send a message to WhatsApp to plead support@support.whatsapp.com
Hi WhatsApp Teams,
We are writing hoping to restore our service on WhatsApp as we believe we are sending out messages in a proper manner.
This number is essential for us to keep our communication with our subscribers as we provide valuable community service.
We could provide supporting documents regarding this. Hope to hear from the WhatsApp team soon.
Your Company
2. You can convert mobile phone and phone number
3. We can open a new account for you
4. Both our system and your original order issuing system can operate normally. The previous one
Broadcast 📻
The number of people to receive the broadcast messages and the number of broadcast are unlimited. However, we do not suggest you doing unlimited broadcasting for cold contacts
WhatsApp does not appreciate using WhatsApp for cold call. People using pre-paid SIM card to send a broadcast for hundreds of people will easily be banned.
To avoid being permanently banned by WhatsApp, we suggest not sending a broadcast to more than 500 cold contacts per day
ChatDaddy 3.0 will automatically delete the duplicated contacts and only send once to that person.
Yes. However, we do not suggest you doing cold-call broadcasting. WhatsApp does not appreciate doing so. They may block or ban your phone account permanently when you are detected by them.
Theoretically yes. But we suggest you putting 10,000 people into several groups and do the broadcasting in several days to prevent being blocked by WhatsApp.
When you do broadcast, the "scheduled" position will show on the right-hand side for you to watch the delivery process (I.e. The number will change 1/3, 2/3, 3/3...)
Yes, Broadcast can be stopped by pressing "Stop" on the top right-hand side
Text: 600-1000 / 10mins Picture: ~800/ hour
The time is for reference only, the length of the text and the size of the picture will affect the sending time
The system will continue to send the rest of the broadcast without any impact.
Broadcast messages fail to be sent, mainly because of the following two situations:
- The recipient is not on WhatsApp
- WhatsApp is not logged in on your (sender) mobile phone or there is a problem with logging in
- WhatsApp officials have recently been working hard to prevent users from sending buttons, templates, and list messages. However, you can still send a message with a URL link by including the URL in the message that will be sent to the desktop/mobile version~
- Due to WhatsApp's official issue, button messages sometimes aren’t received by iPhone users
During the modification process, Broadcast will be sent normally. After the modification of the message template is completed, Broadcast will use the new message template to send the contact person.
WhatsApp will accurately detect when the same message is sent to multiple contacts and then block the account. Therefore, we add some random spaces in the information, so that this information will be considered as different information, reducing the probability of being blocked.
WhatsApp 📱
If you don’t need it, you can use a private account.
First of all, if your WhatsApp account is blocked, we can only help you to unblock and bury a new account for you. We have no ability to directly unblock your account. In addition, there are no ways to make you sure that you will not be blocked. . For example, we know that WhatsApp decides based on many factors, including the number you send and receive each day, network IP address, mobile phone and so on. We can only suggest that customers use the same methods that our other customers have used to deal with.
Please refer to the following document：https://www.notion.so/chatdaddy/WhatsApp-716cdf7f20b44440999a0ee182b3e86b
Sent means the message is sent out successfully, then delivered means the message was successfully delivered to the recipient's phone or any of their linked devices.
⚠️There may be several reasons why your message has been sent (to Whatsapp servers), but not delivered to your chat partner:
- Their phone might be off.
- They could be sleeping, especially if they live in a different time zone.
- They might be experiencing network connection issues.
- They might have seen the notification on their screen but did not launch the app (especially common if the recipient uses an iPhone).
- They might have blocked you
💲WhatsApp Pay💲 is a digital payment service integrated into the WhatsApp messaging app. It allows users to send and receive money directly through the app, using a linked bank account. The payment service uses secure payment systems, such as the Unified Payments Interface (UPI) in India, to facilitate transactions. To use WhatsApp Pay, users must have a verified phone number on the app and have linked their bank account to the service.
- India
- Brazil
There could be several possibilities as to why a message was sent but not delivered on WhatsApp. Here are some potential reasons:
- Internet Connection: If either the sender or the recipient has a poor or unstable internet connection, the message may not be able to reach the WhatsApp servers or the recipient's device.
- Recipient's Device Offline: If the recipient's device is turned off or not connected to the internet at the time the message was sent, WhatsApp cannot deliver the message until the recipient's device comes back online.
- Blocked Contact: If the sender has been blocked by the recipient, the message will not be delivered, and the sender will not receive any notification about it.
- Temporary WhatsApp Server Issues: Sometimes, WhatsApp may experience temporary server issues that can prevent message delivery. These issues are usually resolved quickly, and the messages are delivered once the server is functioning normally again.
- Deleted Account: If the recipient has deleted their WhatsApp account or uninstalled the app, the message will not be delivered.
- App Compatibility: In some cases, if the sender and recipient are using different versions of WhatsApp or incompatible devices, messages may not be delivered.
- Network Restrictions: In certain cases, network restrictions or firewalls implemented by internet service providers or organizations can interfere with WhatsApp's functionality, leading to message delivery issues.
- Privacy Settings: The recipient's privacy settings may be configured to allow only certain contacts to send them messages. If the sender is not on the recipient's approved contact list, the message will not be delivered.
Team Inbox 📥
Unless you access to WhatsApp Web version, your login and logout action does not bother the process of synchronization, as your phone number is always connected to our system.
yes
WhatsApp API only includes WhatsApp sending and receiving messages
However, the ChatDaddy API, in addition to the automated interface of WhatsApp, also includes the interfaces of all functions on our own platform, including the functions of tags, classifications, and so on.
No more than 5000～6000 per day, with an interval of no less than 30s
For any new contact, the other party cannot click on the link in your message. Only when the other party adds you as a contact can you click the link in your message.
Yes. Please contact ChatDaddy customer service.
- No, it's at most 90 days.
- ChatDaddy doesn't control how much history is sent to users -- WhatsApp does
- Sometimes WhatsApp sends the history a couple of hours or days after the QR code scan too
The Receiver will need to save your contact into their phone’s address book, then WhatsApp will allow the URL link itself to be clickable.
Audience 👥
Not possible. You need to upload files ending in .csv, excel files ending in .xls, which cannot be recognized by the system.
Keyword Reply ⌨️
Unlimited.
Please refer to the following document:https://www.notion.so/chatdaddy/Keyword-Reply-03f2b9e8c55745de91a9e5940d84938f
Notifications 🔔
Yes, you need to keep your phone logged in to WhatsApp at all times.