Why didn't my keyword reply trigger?
If your keyword reply didn't trigger, here are steps to troubleshoot:
- Check if the channel status is active.
How to check channel status
- Ensure the keyword status is enabled.
How to check keyword status
- Verify the keyword settings.
How to set up Keyword Reply
- It might be related to a known WhatsApp issue. Refer to relevant help documents for solutions.
📱WhatsApp’s known issues⚠️/solutions✅
How to Setup Keyword Automation for the "Message is not Available”
- For normal Whatsapp or Whatsapp business account, please confirm the channel has the setting "Send Button Messages as a Poll" enabled.
How to Send Button Messages as a Poll