Why does Broadcast fail to send?

Why does Broadcast fail to send?

Broadcast messages fail to be sent, there are few things to note:

1. Failed message “The recipient is not on WhatsApp” It could be due to invalid phone number or phone number without a country code
2. The channel used to do broadcast has been disconnected or inactive Please ensure the channel is connected and active, rescan QR to reconnect.
3. For Broadcast that sends from a normal Whatsapp account or business account: - The message templates used for the broadcast must not contain button with URL or button with phone number. - Please enable the “Send Button Messages as a Poll” under [Manage Channels]

How to check for other failed reasons?

1. On the Navigation Menu, go to [Automation] > [Broadcasts].
2. From the broadcast list, click on the specific Broadcast campaign that you want to check its failed reasons.
3. Below Analytics, click [View List] next to “Failed”.
4. Click on a recipient’s phone number to open the chat. You will see the failed reasons stated next to the broadcast message in red. Refer to the help doc below for more information:

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