Why was my offline bot triggered twice?
Why was my offline bot triggered twice, here are steps to troubleshoot:
- Check the offline bot trigger frequency
What is Offline Bot & How to Set Up
- Check if the same message flows have been triggered by the keyword reply bot
How to Search for a Keyword Reply Activity
- Check if there are 2 channels connected to the same phone number
How to manage channels
- Check if the auto reply in the WhatsApp Business App has been disabled.