📱WhatsApp’s known issues⚠️/solutions✅

📱WhatsApp’s known issues⚠️/solutions✅

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📱WhatsApp’s known issues⚠️/solutions✅

💡Warm Reminder - WhatsApp Latest Issues Updated 23rd December 2022

Dear Global users🙌: Here are the latest WhatsApp issues we have noticed for our users, below we will list WhatsApp issues, Causes, and solutions:

👉🏻Issue 1:First Message not being seen

  • Users will report the first messages cannot be seen on Chatdaddy, they will attach a photo showing ‘waiting for this message, This may take a while.

✍🏻Cause: WhatsApp Side✅ 🤖Solution: WhatsApp will auto-correct error within an unknown time period （usually under 24 hours)

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👉🏻Issue 2:Full message history not presented

  • The entire message history for multi-device connection is not supported by WhatsApp
  • Some chats may have more history than other chats, WA Web may have more or less history for some chats — it’s very flaky

✍🏻Cause: WhatsApp Side✅ 🤖Solution: WhatsApp will auto-correct error within an unknown time period （usually under 24 hours)

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👉🏻Issue 3:Read Status on the phone and web is not synced

  • Read Status on the phone and web is not synced

✍🏻Cause: WhatsApp Side✅ 🤖Solution: WhatsApp will auto-correct error within an unknown time period（usually under 24 hours)

👉🏻Issue 4: "This message is unavailable"

  • Users sent new messages but were shown as “This message is unavailable”, the recipient can see the content but not the users.

✍🏻Cause: WhatsApp Side✅ 🤖Solution: WhatsApp will auto-correct error within an unknown time period（usually under 24 hours)

👉🏻Issue 5: Message contains buttons with URL

  • Users send a message that contains buttons with URL that is not able to receive by some Android/iPhone users

✍🏻Cause: WhatsApp Side✅ 🤖Solution: Paste the link into the message flow/template and you’ll be able to send it out to recipients and they’ll be able to receive it as well-

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👉🏻Issue 6：About message history on linked devices

About: Right after you link a device, your phone sends an end-to-end encrypted copy of your most recent message history to your newly linked device, where it’s stored locally. Depending on the number of messages in your chats, it can take a few minutes for your message history to appear on linked devices.

  • The user cannot view message history
  • ✍🏻Reason: WhatsApp Side✅ 🤖Solution: You can try to backup chat on your WhatsApp phone and see if the contact's conversation reappears, if not, you can report it to WhatsApp's official 🙏
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Notes: Not all messages and chats are synced from your phone to the linked device. WhatsApp Desktop syncs more message history than WhatsApp Web. To view or search your full history, check your phone.

👉🏻Issue 7: Updated contact name does not sync with ChatDaddy

  • The contact name isn't updated after users refresh and rescan the QR code.

Example 1: Updated contact name in WhatsApp mobile version-

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Example 2: Contact name in ChatDaddy does not sync with Example 1

  • ✍🏻Reason: WhatsApp Side✅ 🤖Solution: You may update the name in ChatDaddy by clicking the edit button 👇🏻

👉🏻Issue 8: Message failed to send: “Rejected By Recipient”

  • The message is shown as failed to send on ChatDaddy due to being rejected by the recipient themselves.
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  • ✍🏻Reason: WhatsApp/Users Side✅ 1. That means some people marked the client as spam 2. Or the client sent broadcast messages to too many new people too quickly 🤖Solution: It's temporary & usually gets resolved on its own in a few hours.

👉🏻Issue 9: Incomplete message displayed on WhatsApp Web

  • The message sent appear to be incomplete when viewed on WhatsApp Web.
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  • ✍🏻Reason: WhatsApp Side✅ 🤖Solution: Recipients can still receive complete message on their mobile phone.

Other Reasons:

Chat history cannot be sync

Solution: Ask the user to rescan the QR code

Teammates can’t access tags after unticking and retick the tag

Cause: Teammate’s login status

Solution: The teammate needs to logout/login

The uploaded CSV is garbled, and unable to show tags

Cause: Encoding issue from MS Excel

Solution: Ask the user to upload to Google Sheets> Download as CSV > Upload directly without opening the file

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