Why there is no notification sent to my customer?
If there is no notification sent to your customer, here are steps to troubleshoot:
- Please ensure the selected channel status is active.
How to check channel status
- Check if order status match with notification settings.
How to Check if Order Status Match with Settings
- If there is a change in login credentials, please reintegrate the shop.
How to Reintegrate with the Shop
- If the notification message contains button, please ensure the channel has enabled the setting “Send Button Messages as a Poll”.
How to Send Button Messages as a Poll
Guide to Order Notification Setup