Step 1:
Click [Automation], then click [Keyword Reply]，then click 「+」at the top right: 👇🏻
Step 2:
Choose Rule, including ”Message Exactly Is“，”Message Contains Text“ ,，以及“Message Contains”, ”Message Starts With“
- Message Exactly Is: What people sent must be exactly the same with keyword, then system will send related keyword reply messages
- Message Contains Text：What people sent must include Keyword, then system will send related keyword reply messages
- Message Contains Phrase：Words/Phrases people sent must include Keyword, then system will send related keyword reply messages
- Message Starts With：The start of what people sent must be exactly the same with Keyword, then system will send related keyword reply messages
Step 3:
Enter the question you expect the other party (i.e. your customer) to have the opportunity to send to your mobile phone (for example: business hours), and then select the corresponding Message Flow as the answer to the question automatically. (For example: you should have set it in Message Flow beforehand: our business hours are Monday to Friday from 10:30 to 18:30)
Step 4:
If you want to classify these customers, you can set a Tag for the customer service who sent the keyword (Keyword) so that you can identify them in the future.
Step 5: Select a [Channel]/[Phone Number] to deliver message from: 👇🏻
After setting, click「Save」and the system will save your settings. 👇🏻
"Active" allows you to choose whether to use this keyword to reply automatically and "Notify Me" allows you to choose whether we need to notify you when the system automatically responds to this information. The button on the right represents that the function is on, and the button on the left represents that the function is off.
Congratulations! 🥳