Connection Issues Bundles

Mobile Phone network

WhatsApp version

WhatsApp Web is not open (WhatsApp web and ChatDaddy cannot be used at the same time)

Step 1:

Wait for five minutes, if there is no improvement after five minutes, please continue down

Step 2:

Click the "Refresh" button in the upper left corner of the page or press "F5" on the keyboard to refresh the page

If this doesn't solve your problem, please continue down

Step 3:

Please check if WhatsApp on your phone can send and receive messages normally, if so, please continue down

Step 4:

Please make sure you and the people in your group are not using WhatsApp web with your group WhatsApp mobile number, because WhatsApp web and ChatDaddy cannot be used at the same time

Step 5:

Download the latest version of WhatsApp from the App Store and install it

If this doesn't solve your problem, please continue down

Step 6:

1）Click the "Manage Channels" button in the upper right corner:

2）Click "Disconnect"

Note: Disconnect refers to disconnecting the mobile phone WhatsApp and ChatDaddy

3）Click "Connect" to re-establish the connection

If you still can't solve your problem, please contact our cs team, sorry for the inconvenience

Note: If the page says Connecting or Waiting for chats, this is not a bug, we are waiting for WhatsApp to send us your latest message, please wait a few minutes