How to cancel a subscription

Submit a Ticket

Step 1:

Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”.

Step 2:

In the Subscription History, search for an auto renew product that you want to cancel subscribe.

Step 3:

Click on the 3 dots icon next to “Auto Renew” to cancel the active subscription. Note: Once a user clicks on the cancel button, please refresh the page to view an update. For the canceled subscription, the expiry information will change from "Auto Renew" to a specific date. This change indicates that the subscription is active until the end of the billing period and will not incur any future charges.