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How to cancel a subscription
Hover your cursor on the left navigation bar, then hover it to “Settings”, then click on “Billing”.
In the Subscription History, search for an auto renew product that you want to cancel subscribe.
Click on the 3 dots icon next to “Auto Renew” to cancel the active subscription. Note: Once a user clicks on the cancel button, please refresh the page to view an update. For the canceled subscription, the expiry information will change from "Auto Renew" to a specific date. This change indicates that the subscription is active until the end of the billing period and will not incur any future charges.
Please contact our customer service to assist if the “Cancel” button is not working, thank you.