✅ Payment FAQs
Please refer to:
- Credit Card
- (Debit) Payment Card
- VISA,MasterCard,AMEX, UnionPay
If your payment has been successfully processed, you should receive a notification via Email.
If your payment has been successfully processed, you should receive your receipt via Email immediately.
No, we do not accept instalment at the moment.
All the subscription will be renewed automatically if you did not proceed system wise cancellation.
It could take at most 24 hours for your account to be activated after payment.
At ChatDaddy,we want our customers to be completely satisfied with their purchases. We recommend you read our Refund Policy prior to subscribe our products from our website, so you are familiar with our policy on refunds. If you have any questions about this policy, please contact our Chatdaddy Team at email@example.com
💡 Here are some common enquiries on refund:
- We will proceed your refund to your Card, please be reminded that there will be a gateway refund charge of 3.4% applied (charged by stripe.com)
- Only refund within 2 days after payment could the gateway fee be waived.
- We will add back subscription period for equivalent amount if gateway fee applied for your refund.
- We will issue a confirmation of refund status within 15 Days after we confirm your refund request.
For successful requests
The refund process will be initiated within 24 hours for all successful return/refund requests. The refund process and time frame will vary depending on the payment method used:
- Credit Card/Debit Card Online Payment
The refund will be credited to the card used within 30-60 working days, depending on the card-issuing bank.
- The proof of Cancellation subscription before renew subscription as we only accept system wise cancellation.
- If the system wise cancellation button is not working, please provide us the capture of the system error and contact our support team.
- Please provide your payment email and receipt for our checking purpose.
- Did not complete the step of cancellation subscription
(Please noted: We only accept system wise cancellation)
- You must go to Setting->Billing, click "Cancel Subscription" before renewing the subscription to deal with the cancellation 🙏
Please refer to the tutorial of How to Cancel Subscription:
👉🏻How to cancel subscription
- Everything works fine with the account who simply does not want it.
- This account has no defects. You changed your mind because the product didn't live up to expectations; or just found it cheaper elsewhere.