Frequently Asked Questions
🔥The most important 6️⃣ basic tutorials for beginners🔥 1.Start using ChatDaddy ︱(3mins) https://bit.ly/3dbY5FC 2. Inbox Page Introduction-Invite team members, gives the team access to your account（1mins) https://bit.ly/3saUTy0 3. How to use Inbox | Template message, tag classification(2mins) https://bit.ly/2QcfYLf 4. Keyword Automation | Save time through keyword reply(2mins) https://bit.ly/3sbYk7M 5. Broadcast | Increase business volume through Broadcast(3mins) https://bit.ly/328gqgk 6. Audience︱WhatsApp CRM to manage your contacts(2mins) https://bit.ly/3daQbfB ⁉️What to do if you encounter a problem🔥⁉️ Help & support︱Help Center https://bit.ly/3a4EULX
There is no extra charge for replacing a new phone number. All you need to do is scan into ChatDaddy with your new number, and add your updated number to your ChatDaddy account.
Yes, after the connection is disconnected, after you rescan and log in, you can read back the previous information of you and your customers 👍 The information will be automatically synchronized after you are online The following connection related problem solutions are for your reference： Connection Issues Bundles https://www.notion.so/chatdaddy/Connection-Issues-Bundles-b70f8eae4821461fa9cc5f3dc9dc71ad
How to invite a team member https://www.notion.so/chatdaddy/How-to-invite-a-team-member-7b9681bfd7d346ad97280c4963542d61
About unblocking WhatsApp
- You can first send a message to WhatsApp to plead firstname.lastname@example.org
Hi WhatsApp Teams,
We are writing hoping to restore our service on WhatsApp as we believe we are sending out messages in a proper manner.
This number is essential for us to keep our communication with our subscribers as we provide
valuable community service.
We could provide supporting documents regarding this. Hope to hear from the WhatsApp team soon.
2. You can convert mobile phone and phone number
3. We can open a new account for you
4. Both our system and your original order issuing system can operate normally. The previous one
The number of people to receive the broadcast messages and the number of broadcast are unlimited. However, we do not suggest you doing unlimited broadcasting for cold contacts
WhatsApp does not appreciate using WhatsApp for cold call. People using pre-paid SIM card to send a broadcast for hundreds of people will easily be banned.
To avoid being permanently banned by WhatsApp, we suggest not sending a broadcast to more than 500 cold contacts per day
ChatDaddy 3.0 will automatically delete the duplicated contacts and only send once to that person.
Yes. However, we do not suggest you doing cold-call broadcasting. WhatsApp does not appreciate doing so. They may block or ban your phone account permanently when you are detected by them.
Theoretically yes. But we suggest you putting 10,000 people into several groups and do the broadcasting in several days to prevent being blocked by WhatsApp.
When you do broadcast, the "scheduled" position will show on the right-hand side for you to watch the delivery process (I.e. The number will change 1/3, 2/3, 3/3...)
Yes, Broadcast can be stopped by pressing "Stop" on the top right-hand side
Text: 600-1000 / 10mins Picture: ~800/ hour
The time is for reference only, the length of the text and the size of the picture will affect the sending time
The system will continue to send the rest of the broadcast without any impact.
Broadcast messages fail to be sent, mainly because of the following two situations:
- The recipient is not on WhatsApp
- WhatsApp is not logged in on your (sender) mobile phone or there is a problem with logging in
During the modification process, Broadcast will be sent normally. After the modification of the message template is completed, Broadcast will use the new message template to send the contact person.
WhatsApp will accurately detect when the same message is sent to multiple contacts and then block the account. Therefore, we add some random spaces in the information, so that this information will be considered as different information, reducing the probability of being blocked.
If you don’t need it, you can use a private account.
First of all, if your WhatsApp account is blocked, we can only help you to unblock and bury a new account for you. We have no ability to directly unblock your account. In addition, there are no ways to make you sure that you will not be blocked. . For example, we know that WhatsApp decides based on many factors, including the number you send and receive each day, network IP address, mobile phone and so on. We can only suggest that customers use the same methods that our other customers have used to deal with.
Please refer to the following document：https://www.notion.so/chatdaddy/WhatsApp-716cdf7f20b44440999a0ee182b3e86b
Unless you access to WhatsApp Web version, your login and logout action does not bother the process of synchronization, as your phone number is always connected to our system.
WhatsApp API only includes WhatsApp sending and receiving messages
However, the ChatDaddy API, in addition to the automated interface of WhatsApp, also includes the interfaces of all functions on our own platform, including the functions of tags, classifications, and so on.
No more than 5000～6000 per day, with an interval of no less than 30s
For any new contact, the other party cannot click on the link in your message. Only when the other party adds you as a contact can you click the link in your message.
Yes. Please contact ChatDaddy customer service.
Not possible. You need to upload files ending in .csv, excel files ending in .xls, which cannot be recognized by the system.
Please refer to the following document:https://www.notion.so/chatdaddy/Keyword-Reply-03f2b9e8c55745de91a9e5940d84938f
Yes, you need to keep your phone logged in to WhatsApp at all times.