WABA (WhatsApp Business API) onboarding ︱End Customers
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WABA (WhatsApp Business API) onboarding ︱End Customers

Table of Content

🔔Important Information:

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By applying for Waba with Chatdaddy, you acknowledge and agree to the conversation charges. (Merchants using the WhatsApp Business platform are charged per conversation, which includes all messages delivered within a 24-hour conversation period.) For your reference, please find the conversation rate table attached by clicking the toggle.Before using the service, please review the rates carefully and let us know if you have any questions or concerns.

How are the conversation costs charged? - You can recharge for credits and the conversation costs are deducted from your credit balance. The credits never expire.

Step 1️⃣ - Facebook business Manager

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To be an ISV, you first need to register Facebook Business Manager.

Step 2️⃣ - Sign up a ChatDaddy account

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Sign up a ChatDaddy account
  1. Go to https://app.chatdaddy.tech/ and sign up for a Chatdaddy account.
  2. Login to the account you created.
  3. Click on the profile icon in the right navigation bar.
  4. Click on "manage channel" and then "add more channels".
  5. Fill in the name column with something like "WABA Channel".
  6. Select "WhatsApp Alibaba Api" as the account type.

Step 3️⃣ - Sign up your WhatsApp Official API Account in ChatDaddy Dashboard

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Sign up your WhatsApp Official API Account in ChatDaddy Dashboard
  1. After creating the WABA channel, click on the “Sign up” button to begin the registration process.
  2. You will be prompted to log in to your Facebook Business Manager account. Once logged in, click “Get Started” and then “Continue” to proceed.
  3. Select your existing meta business account and click “Next” to continue with the registration.
  4. You will then be prompted to choose between creating a new WhatsApp Business Account or using an existing phone number for your WABA account. Select your preference and click “Next” to proceed.
  5. Fill in your business information for your new WhatsApp Business profile, and click “Next” when done.
  6. Retrieve the OTP with the phone number registered.
  7. Fill in the OTP, and the WABA application is complete.

By following these simple steps, you can easily sign up for a WABA account in ChatDaddy Dashboard.

Step 4️⃣ - How to Submit ISV Details for WABA onboarding

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How to Submit ISV Details for WABA onboarding
  1. Connect your Facebook Business Manager account to ChatDaddy.
  2. Click on the “Submit ISV details” button.
  3. Fill in your business information correctly.
  4. Click on “eSign ISV terms here”. This will redirect you to pandadocs e-sign page.
  5. Sign terms page 3 & 6 as ChatDaddy, and sign terms page 9 & 12 as the end user.
  6. Download the completed pdf docs.
  7. Go back to ChatDaddy account and click “Upload Signed PDF” to upload the signed addendum.

Make sure to follow these steps carefully to complete the ISV details submission process for WABA onboarding.

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Step 5️⃣ - After Approved

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After Approved
  1. The approval time for the WABA application will normally take 1-3 days.

🔎WABA TOP FAQ

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How long is the template approval time?

The template approval time for WhatsApp Official Business API varies depending on the country and the complexity of the template.

Generally, it can take anywhere from a few minutes to a few days.

Some countries may have longer approval times due to local regulations and restrictions. If you have submitted a template for review and are waiting for approval, we recommend checking the status regularly through your WhatsApp Business API account in Alibaba Cloud.

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What’s disabled account cannot do?
  • Can't receive messages
  • Can't respond to messages from customers
  • Can't initiate conversations with customers
  • Can't have phone numbers added to it
  • View more details in Business Manager Account Quality.
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Where can WABA user accept the request on Facebook business Manager?
  • Client to log on to Facebook Business Manager to accept the link:
  • https://business.facebook.com/settings/info
  • “Business Settings”->“Requests”->“Received”
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Is it compulsory that the phone number in FBM the same with WABA number?

necessarily

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Why my FBM account don’t have business verification part?

The Customer needs to make sure they turned on the two factor authentication. Once turn on can log out and log in and see if it’s available.

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If I’m register waba with number A, is it possible they are able to change to number B in future?

Yes, this is doable.

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Is the whatsapp display name must same with client's facebook business account name?

It is easier to approve, but not essential. As long as it’s matching the brand and profile.

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If I’m using other WABA provider service, is it possible that can change to ChatDaddy WABA service?

Yes, Under embedded signup when ChatDaddy setup new account - the customer selects to create a new WABA and then inputs their new number then will successfully create.

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If I got multiple phone number want to apply for WABA, is it possible?

Yes - that’s fine as long as they have different numbers

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Can waba user switch from other WA vendor to Chatdaddy without register a new number?

Yes,we can we can migrate to the new waba without new number.The process is to use the embedded signup process to register then we make sure we press the migration button.Templates will remain on original account.

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How can waba increase from tier 1 to tier 2

Tier 1 to tier two in messages sent is based on volume sent- if send larger campaigns this will increase

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What are the 2 docs we need to get from client after they have done Facebook Business Manager verification?

After done Facebook Business Manager verification - they only need to prepare addendum and excel. Open sub account then we good

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